Booking conditions may vary between buildings (each manager is an independent operator) but will generally follow the format below:

Conditions of Bookings

1. Charges must be paid by cash, bank cheque or credit card before occupancy commences unless special prior arrangements have been made.  If payment is made by cheque, receipt is issued subject to such cheque being cleared.
2. Occupancy starts and finishes on the dates shown on the receipt.
3. The Guest will be liable for payment of any charges incurred by any Guest together with all replacements and necessary costs for any damage or loss to the apartment and its contents or the Body Corporate property caused by any Guest.
4. The apartment must not be used for any unlawful purpose.
5. Guests must only park cars in the designated areas.
6. Only the number of people shown on the receipt may stay in the apartment overnight.
7. No animals or pets are to be brought onto the complex.
8. Neither the Body Corporate, the Manager nor the apartment owner is liable for any damage or loss of property which a Guest may sustain while on the complex.
9. The by-laws, rules and regulations of the complex and any reasonable direction of the Manager must be complied with. The apartment must be vacated if after receiving a warning, any Guest fails to comply.
10. There is no refund for early departure.
11. The Manager may inspect the apartment at any time with reasonable notice and at any time without notice if the Manager is of the opinion that there has been a breach of these conditions.
12. The Manager and the apartment owner are not responsible for any misdescription of the apartment.
13. In the event of the Guest desiring to cancel the booking, a refund of the deposit, less an administrative fee, will only be made if more than 28 days notice is given in high season or 14 days notice at other times.
14. The Guest authorises the manager to charge any credit card for any loss, damage or monetary contribution for which any Guest is liable under this document or otherwise.
15. If the occupancy ends or is terminated, the Guest must immediately vacate the apartment. The Manager is authorised to do whatever is required to enforce the eviction of any Guest and removal of Guests property.

Complaints should be lodged in accordance with the relevant building's documented procedure.  A suggested procedure, which ARAMA provides as a guideline to members, is available to view in this site.  Please click here.