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As members of the Australian Resident
Accommodation Managers’ Association (ARAMA), we recognise the significance of
professional conduct and our responsibility to clients, fellow members and unit
owners. We:
Conduct
our professional activities by not knowingly doing
harm in respect to our clients and the general public.
Pledge
our efforts to ensure that all members operate
honestly and competently and in adherence to all applicable laws and
regulations.
Act at all times with
integrity in our dealings with clients, fellow members of the Association and
with the general public.
Understand t he
manager is responsible to the owner for the tenants’ quiet enjoyment by
maintaining the property in good tenantable repair and complying with health and
safety standards.
Provide
a superior standard of service to guests.
Understand
the laws in relation to the letting and management
of apartment buildings.
Pledge t o
uphold the highest professional standards in the work of all members including:
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meeting contractual and agreed obligations
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engaging in honest advertising practices without misleading
information
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providing fair pricing related to season and availability
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providing clear information concerning style and quality of
accommodation
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not seeking to manipulate or take advantage of situations for
personal gain that will result in unfair deprivation or damage to others
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treating clients and fellow members fairly.
Ensure
that all accommodation offered is fitting with the
standard advertised. This includes ensuring:
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all upkeeping functions are
performed to ensure accommodation is clean and well maintained
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any problems with upkeep which may
arise are dealt with immediately
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any false or misleading statements
about the accommodation are avoided
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consistent and regular checks of
security and safety standards are maintained
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provisions of a high standard of
care in dealing with noise levels and provisions of guest privacy.
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